Australia wide: free shipping
Please email us first to organise the international shipping, firstname.lastname@example.org
We accept returns of UNUSED and UNOPENED products within 14 days of the PURCHASE date. Please note that all shipping costs are non-refundable. To return a product, please follow the simple steps below:
1) Send us an email at email@example.com to notify us that you would like to arrange a product return. This should be within 14 days of the PURCHASE date. We will advise the best address for you to send the products to.
2) To be eligible for a return, your item must be UNUSED and UNOPENED. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
3) Pack and seal the item/s in their original shipping package and post them back to the address advised by our team.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that all shipping costs are non-refundable.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
DAMAGED OR FAULTY PRODUCTS
We take care to pack your items carefully so that they will not get damaged in transit. If, for any reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving your items. We will arrange for the products to be returned to us and a replacement will be sent out to you.